Pixie Pearls Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from http://www.pixiepearls.com.au (the “Site”).


Last updated: 28th August 2019


At Pixie Pearls, we appreciate the trust you place in us when you choose to visit our website and we take that responsibility seriously. This Pixie Pearls Privacy Policy (the “Policy”) describes how we collect and use personal information about you when you visit our website http://www.pixiepearls.com.au (the "Site"), contact us via email, or call us on the phone. 

By “Personal Information”, we mean information that directly identifies you, such as your name, address, or email address. In this Policy, “Pixie Pearls”, “we” and “our” mean Pixie Pearls, and “you” means any person who visits our website, uses our mobile application, contacts us via email, or call us on the phone. 


By using the Site, you agree to the collection and use of information in accordance with this Policy. This page informs you of our policies regarding the collection, use, and disclosure of Personal Information we receive from users of the Site. We use your Personal Information only for providing and improving the Site. Personally identifiable information may include, but is not limited to your name ("Personal Information").


Click on the following links to go directly to the corresponding sections of this Policy:



How and why we collect your personal information


We collect information to deliver the products and services you request and to help improve your shopping experience. We collect information from you in a variety of ways when you interact with our us and our websites.


What information we collect


We collect a variety of types of information. Examples include:

  • Contact information, such as your name, address, phone number, or email address;

  • Purchase information, such as the items you purchased, payment method and payment information (such as debit or credit card number and information), billing and shipping address, and contact information (such as for receipts or order updates);

  • Preference information, such as your contact and marketing preferences;

  • Profile and account information, which may include Contact, Purchase, and Preference information, information about wishlist items, items in your online shopping cart or saved for future purchase, registry information, product review information, gift card and Nordstrom Note information, and other information about your profile or account;

  • Demographic information, which may include age or birthdate, gender, ZIP code, and other information about you;

  • Call information including information about your call and that you share when you call us on the phone;

  • Location information of your device that you use, and if your device settings allow us to collect location information; and

  • Device and browsing information, including information about your phone, tablet, computer, or device, and online browsing activity (collectively, “automatically collected information”). Automatically collected information may include IP addresses, unique device identifiers, cookie identifiers, device and browser settings and information, and Internet service provider information. Automatically collected information also may include information about when and how you access and use our website or mobile application, such as the date and time of your visit or use, the websites you visit before coming and after leaving our website, how you navigate and what you search for using our website and mobile application, the website pages and items you view using our website and mobile application, and the items you purchase.

  • Social media platforms and network information, that you use in connection with our website or mobile application, or that share or allow you to share information with us, such as Facebook, Twitter, Pinterest, and Instagram. For example, if you use functionalities, plugins, widgets, or tools from social media platforms or networks in connection with our website or mobile application (e.g., to log into an account, or to share inspiration, finds, purchases, and other content with your friends and followers on social media), we will collect the information that you share with us, or that those social media platforms or networks share with us. For more information about social media platform and network privacy practices, please review the privacy policies and settings of the social media platforms and networks that you use;

  • Cookies and automatic collection method information. For example, we and third parties we work with may collect information from the computer, tablet, phone, or other devices: that you install our mobile application on; that you use to access our website; or that you use to open an email or click on an advertisement from us. This collection includes automatically collected information and generally does not include personal information unless you provide it through a mobile application or website or you choose to share it with us. Methods we use include:

    • cookies (which may be session-based or persistent, and are typically small data files that are stored on your hard drive or in connection with your Internet browser);

    • web beacons or tags (small images embedded into websites or emails that send information about your computer, tablet, phone, or other devices when you visit our website, use or mobile application, or open an email we send to you);

    • website and mobile application log files (which we tend to create automatically in connection with access to and use of our website and mobile application);

    • Flash cookies or Local Stored Objects (which may be placed using Adobe Flash software—Learn more about privacy and storage settings for Flash cookies here; and

    • other technologies (which may be similar to or different than the methods noted above).


How We Use Your Information

We use the information that we collect to conduct our business and to provide you with the best possible products, services, and experiences. We also may combine any or all of the information that we collect or obtain to support our business functions, such as fraud prevention, marketing, and legal functions. Examples of how we use information include:

  • To provide you with products and services, such as to: fulfill your requests for products and services and communicate with you about those requests;

  • To respond to you, such as when you: place an order; call us; make a request or inquiry; enter a contest; complete a survey; or share a comment or concern;

  • For personalization of your experiences with us, including to: remember your interests and preferences; customize the products and services we share with you; track and categorize your activity and interests on our website, including by identifying the different devices you use; and to enrich your experience on our website, and through our mobile application;

  • For marketing and advertising, such as to help us personalize our service offerings, websites, mobile services, and advertising;

  • For analytics, such as to understand how you use our website and mobile application; understand how you shop with us; determine the methods and devices used to access our website and mobile application; and improve our website and mobile application;

  • For our business purposes , such as: to operate and improve upon our business and lawful business activities; to maintain our programs, accounts, and records; for research; to determine your satisfaction with our products and services; to detect and prevent fraud or misuse of our services; and for any other business purpose that is permitted by law;

  • For legal and safety purposes , such as to: defend or protect us, our customers, you, or third parties, from harm or in legal proceedings; protect our rights; protect our security and the security of our customers, employees, and property; respond to court orders, lawsuits, subpoenas, and government requests; address legal and regulatory compliance; and notify you of product recalls or safety issues.

How We Share Your Personal Information

We will not sell or rent your personal information. We may share your personal information in limited circumstances, such as to conduct our business, when legally required, or with your consent.

We will not share your personal information with third parties, except in the following circumstances:

1) Service Providers - We share personal information about you with service providers that help with our business activities, including shipping vendors, billing and refund vendors, payment card processors, and companies that help us improve our products and services. We require our service providers to keep your personal information secure. We do not allow our service providers to use or share your personal information for any purpose other than providing services on our behalf. Your personal information may be stored and processed by our service providers in the United States or other locations where the service providers maintain facilities.

2) Social media platforms and networks - We share personal information about you with Facebook, Twitter, Pinterest, and Instagram as they offer functionalities, plugins, widgets, or tools in connection with our website or mobile application (e.g., to log into an account, or to share inspiration, finds, purchases, and other content with your friends and followers on social media). If you choose to use these functionalities, plugins, widgets, or tools, certain information may be shared with or collected by those social media companies—for more information about what information is shared or collected, and how it is used, see the applicable social media company’s privacy policy;

3) Legal Requirements and Protection of Our Company and Others - We may share your personal information in other special circumstances, which include situations when sharing is required by law, or we believe sharing will help to protect the safety, property, or rights of Pixie Pearls, our customers, our associates, or other persons. Examples include: 

    • Protecting the health or safety of customers;

    • Identifying and addressing fraud or financial risk;

    • Responding to a search warrant or other valid legal inquiry; and 

    • Responding to an investigative body in the case of a breach of an agreement or violation of law.


Business Transfers
In the event that all or a part of our business is merged, sold or reorganized (including transfers made as a part of insolvency or bankruptcy proceedings), personal information about you could be shared with the successor business. We will use reasonable measures to help ensure that any successor treats your information in accordance with this Policy.

With Your Consent
In any circumstances other than those described above, we will ask for your affirmative consent before we share your personal information outside of our company, and we also will not sell or rent your personal information.

What are Your Choices?

We strive to offer you choices about the various ways we collect, use, and share your personal information. Your choices include:

  • Email Marketing Communication Choices. You can update your marketing preferences via the “manage your preferences” link or the “unsubscribe” link in the marketing or advertising emails you receive from us. 

  • Social Media Platforms and Networks. We encourage you to review your privacy options and settings with the social media platforms and networks you use to understand what choices you have about sharing information from those platforms and networks with us.

  • Mobile Location Choices. You may choose not to provide your location to us by customizing your mobile device settings to prevent the sharing of location information or by disabling Bluetooth on your device.

Security and Fraud


The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security. We encourage you to take steps to help protect the confidentiality and security of your account and personal information, including by doing the following:


  • Immediately reporting any unexpected activity or unrecognized information received via Pixie Pearls transaction communications to us at team@pixiepearls.com.au;

  • Installing the latest security updates and anti-virus software on your computer to help prevent malware and viruses;

  • Using complex passwords (a minimum of 7 alpha/numeric cAsE sEnsitive characters);

  • Not using the same password on more than one website;

  • Not sharing your password with others;

  • Password protecting your computer and mobile device; and

  • Sign out/log off of website sessions so that your session is closed, especially when using a public computer.

You may come in contact with websites, emails or texts that try to lure you into providing personal information with an offer such as a Gift Card. Pixie Pearls does not sponsor or endorse these offers. If you become aware of any potentially fraudulent activity on a website or in an email or text, please forward the information to team@pixiepearls.com.au so that we can follow up. 


Updates To This Privacy Policy


This Privacy Policy is effective as of 28th August 2019. We may make changes to this Policy, and may apply any changes to information previously collected, as permitted by law. When we make material changes to this Policy, we will notify you by posting the updated Policy on our website, and we will update the effective date at the end of this Policy. You should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.


Contact Us


If you have any questions about this Privacy Policy, please email us at team@pixiepearls.com.au